If your order is received by 3pm Monday- Friday, it will be shipped the very same day.
Orders received after 3pm Monday-Thursday will be dispatched the following day.
Orders received between 3pm on Friday and 11.59pm on Sunday will be dispatched on the next working day.
If there is ever an unforeseen delay on these delivery parameters, we will contact you immediately to explain the situation, complete with an expected arrival time for your kit.
Please allow 1-2 working days for delivery. All kits are dispatched by Royal Mail Tracked 24 and will require a signature on delivery.
We are not responsible for any delays once an order is in the hands of Royal Mail.
If ordering from northern Scotland, Northern Ireland, rural areas or overseas, please allow for extra delivery time.
If you wish to return your order and apply for a refund, please email firstname.lastname@example.org in the first instance. We maintain a 30-day refund policy from the date of dispatch. This also applies to returns for any reason.
We do not offer partial refunds for our kits. If a kit is to be refunded then it must be the full order value.
All products returned must be in a satisfactory condition, including all packaging. Where appropriate, we will refund you, minus postage fees, once we have received the item back.
On all returns, including samples, we recommend using Royal Mail First Class Recorded Delivery. We are not responsible for any items that are lost or delayed during return.
Asbestos Samples Ltd is not liable for any ill health or injury incurred through use of our products or services.
We do not store credit card details nor do we share customer details with any 3rd parties.