Privacy policy
- If your order is received by 3pm Monday- Friday, it will be shipped the very same day.
- Orders received after 3pm Monday-Thursday will be dispatched the following day.
- Orders received between 3pm on Friday and 11.59pm on Sunday will be dispatched on the next working day.
- If there is ever an unforeseen delay on these delivery parameters, we will contact you immediately to explain the situation, complete with an expected arrival time for your kit.
- Please allow 1-2 working days for delivery. All kits are dispatched by Royal Mail Tracked 24 and will require a signature on delivery.
- We are not responsible for any delays once an order is in the hands of Royal Mail.
- If ordering from northern Scotland, Northern Ireland, rural areas or overseas, please allow for extra delivery time.
- If you wish to return your order and apply for a refund, please email info@asbestossamplesdirect.com in the first instance. We maintain a 30-day refund policy from the date of dispatch. This also applies to returns for any reason.
- We do not offer partial refunds for our kits. If a kit is to be refunded then it must be the full order value.
- All products returned must be in a satisfactory condition, including all packaging. Where appropriate, we will refund you, minus postage fees, once we have received the item back.
- On all returns, including samples, we recommend using Royal Mail First Class Recorded Delivery. We are not responsible for any items that are lost or delayed during return.
- Asbestos Samples Ltd is not liable for any ill health or injury incurred through use of our products or services.
- We do not store credit card details nor do we share customer details with any 3rd parties.
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